The short answer
Stop the Water Source
If you can safely turn off the main water valve or shut off the appliance causing the leak, do that first. This might be the valve near your water heater, under a sink, or at the street. Knowing where these shutoffs are before an emergency saves precious time.
If the water is from a storm or flooding, move items to higher ground if possible. Do not wade into deep water, especially if it might be contaminated. Your safety comes before saving belongings.
Call Your Insurance Company
Your insurance company is the next call. They can tell you what your policy covers and how to file a claim. Have your policy number and a rough description of the damage ready. They may also recommend water damage pros to handle the restoration.
Policies vary, and your insurer decides what is covered. Ask about timelines for filing and what documentation they need. Keep a log of all calls and emails related to your claim.
- Ask about coverage for temporary housing if needed
- Inquire about deductibles and what is reimbursable
- Get a claim number for future reference
- Ask if they need an itemized list of damaged items
- Request a copy of your policy or a summary of coverage
Document the Damage
Take photos and videos of every affected area before any cleanup begins. Capture the water level, damaged items, and any structural issues. This evidence supports your insurance claim and helps the pros understand the scope.
Make a written list of damaged possessions, including approximate age and value if you know it. Note any visible mold or mildew. Do not throw anything away until your insurance company says it is okay.
Move Belongings to Safety
Move electronics, documents, and valuable items to a dry, elevated spot. If you have a second floor or a neighbor's garage, use that. For items that are too heavy or large, like furniture, try to prop them up on blocks or foil to keep them off wet carpets.
Do not attempt to move electrical appliances if water is present. Unplug them only if it is safe. For important papers, place them in plastic bags and freeze them to prevent further damage until you can dry them properly.
Contact Water Damage Pros
Once you have reported to your insurance and documented the scene, reach out to the pros. They can assess the moisture levels, begin drying, and prevent mold growth. Ask for a walkthrough and a plan of action.
In Euless, with its humid subtropical climate, quick action is key. The pros use equipment to extract water and dry the structure. They can assess the moisture levels and plan the restoration steps. Your insurance company will decide what is covered based on your policy.
- Ask about their drying and dehumidification process
- Inquire about mold prevention measures
- Request a written plan of the restoration steps
- Ask if they handle packing and storage of contents
Water damage does not wait
Call (817) 799-6732 any time, day or night, and describe what happened.
Call Now (817) 799-6732Frequently asked questions
Should I wait for the pros before cleaning up?
You can do light cleanup like mopping and moving furniture, but avoid deep cleaning that might destroy evidence. The pros need to see the extent of the damage to plan the restoration. Focus on safety and documenting first.
What if the water is contaminated?
If the water comes from sewage, flooding, or is visibly dirty, treat it as contaminated. Avoid contact and call the pros immediately. They have the right equipment to handle biohazards safely. Your health comes first.
How long do I have to file a claim?
Insurance policies have deadlines for filing claims, so report the damage as soon as possible. Delays can complicate your claim. Check your policy documents or ask your insurer directly about specific time limits.